Terms & Conditions, no small print, just clarity of the service we provide.


Quality Guaranteed

At Argenta, we believe that good quality commercial catering equipment should not cost the earth. In addition, our ability to provide quality products at affordable prices does not mean that we compromise on the quality of service and after sales care that we offer our customers. We take pride in offering a professional and friendly service, from assisting you with your choice of product to suit your business requirements, right through to delivery and after sales assistance.

Warranty

All Argenta products are supplied with a 1 year parts warranty (effective for one year from the invoice date).

What is covered......any parts which suffer a mechanical fault during the one year warranty period are covered. Replacement parts will be sent free of charge. Faulty parts must be returned to Argenta for inspection, before replacement parts will be dispatched. Items deemed to be used incorrectly, incorrectly installed by an unqualified person "misused" or "tampered with" will have their warranty classed as void. All decisions in respect of faulty parts will remain at the discretion of Argenta.


We understand that the failure of a product can cost your business time and money, please be assured that we will deal with any product faults as quickly and efficiently as possible, to ensure minimum disruption to your business. In the majority of cases, spare parts will be dispatched without delay. Our ability to exercise our 'discretion' in these matters, is merely a means of ensuring that the provision of free replacement parts is not abused.


What is not covered.....parts needing replacement due to incorrect installation, miss operation, negligence or insufficient cleaning/lime scale build up.

Some of the equipment which we sell is not suitable for unskilled installation, therefore if it is suspected that this is the cause of a fault, we may ask to see proof of professional involvement during installation.


Argenta are not liable for any costs arising from an engineer's visit relating to installation, diagnostics or repair of equipment either during or after the warranty period.

Spare & Replacement Parts

We hold a comprehensive range of spare and replacement parts for all Argenta products. Please be aware that we do not provide parts for non Argenta branded products.

General Terms of Business

All pricing outlined within the website www.argenta-uk.com, is applicable to UK customers only. We have a dedicated Irish website, www.argenta.ie which applies to the republic of Ireland.

All product specifications, information and prices are given in good faith, but may be changed without prior notice at any time.

All products remain the property of Argenta Catering Equipment Ltd until the equipment is paid for in full.

Prices are subject to VAT at the current standard rate of 20%. A full VAT invoice will issued upon dispatch of your order.

Please note that on delivery of your order, you must check the item prior to signing for it with the courier. In the rare event that an item has been damaged in transit, you must sign the item as 'damaged' with the courier and notify us direct within 24 hours of delivery. Failure to do so will result in the item not being exchanged or refunded.

In the event that you wish to exchange your purchase, the original item must be returned unused and in its original, undamaged packaging. The customer will be liable for a 20% restocking charge, which covers the original cost of delivering the item, repackaging and admin in addition to the postage/courier costs associated with returning the original item to Argenta.


Can I Cancell an Order?

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you a refund less 20% of the original order cost, however you will need to return the entire order at your own cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return.

If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order with Argenta Catering Equipment Ltd, you must let us know in writing [email is fine], quoting the invoice/order number.

Our Returns Policy

In all cases, the item(s) returned must be in their original condition, which includes any packaging. For example, all appliances should be returned along with the original product box. All goods will be inspected on return.The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes during transit.

Please send your returned goods to:

Argenta Catering Equipment Ltd

Palletline (Alan R Jones & Sons)

Nashmead

Queensway Meadow Industrial Estate

Newport

NP19 4SU

We also accept cancelled orders, prior to dispatch of your order. In the event that you item has not yet been dispatched by our warehouse, a full refund will be issued within 48 hours of notice to cancell the order. The customer must advise us of their wish to cancell the order in writing (email is fine). Leaving an answephone message to cancel an order will not suffice. 

How Do I Return an Item?

As an online business, we aim to provide a returns service which is totally hassle-free for you.

From receipt, you have 7 working days to decide if you want to return any item within your order.

If you are a UK or Ireland customer,you can return your goods using any postal carrier. We recommend you use a postal service that insures you for the value of the goods you are returning.

Please note it is very important that when you return an item, that we know the invoice/order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.

It can take up to 10 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 48 hours to ensure you receive what you want as quickly as possible.

So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your account.

Any refund will automatically be issued to the card/Paypal account used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email. You refund will include any delivery costs included in the initial order, however, it will remain the responsibility of the customer to pay for the returnm of the item.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.